Shipping Policy

General Shipping Overview

This Shipping Policy governs all order processing, dispatch, and delivery services for all facial care, body care, and other personal care products available on our official website. We implement unified, standardized global shipping rules for all customers worldwide, with no differentiated delivery standards or regional restrictions. All shipping arrangements are designed to provide stable, efficient, and cost-effective logistics services, ensuring customers can receive their ordered products in a predictable and timely manner.

Order Processing & Dispatch Time

All in-stock orders placed and successfully paid on our platform will undergo systematic verification, sorting, packaging, and dispatch procedures. Our standard order processing period is 1 to 3 working days after successful payment confirmation and order validation. Our professional warehousing and logistics team will strictly inspect product quality, package items with standard protective materials, and complete outbound delivery within the stipulated time frame to ensure orderly order delivery.
Please note that working days exclude non-working days and official platform off-days. Any orders submitted or pending confirmation during non-working periods will be processed sequentially on the next working day, which ensures the stability and accuracy of our overall order processing efficiency.

Global Delivery Timeframe

We provide unified global delivery services covering all supported shipping regions. The standard delivery time for all orders is a fixed cycle of 6 to 12 days from the date of order dispatch. This delivery period applies equally to all domestic and international orders without distinction, ensuring consistent logistics service standards for every global customer.
The estimated delivery time is a reference cycle based on stable logistics operation conditions. In individual cases, slight delays may occur due to objective factors including regional logistics transit arrangements, public transportation adjustments, and routine logistics inspections. We always maintain real-time tracking of package status and strive to deliver all packages within the standard time range.

Free Shipping Service Rules

Our official website implements a full-store free shipping policy for all commodities. All valid orders placed on the platform enjoy free global shipping services unconditionally. There are no order amount thresholds, no hidden shipping fees, no logistics handling fees, and no additional delivery charges of any kind. This universal free shipping benefit applies to all product categories and all delivery destinations supported by the platform.
We adhere to a transparent charging mechanism throughout the entire shipping process. All prices displayed on our product pages are pure product prices with no bundled logistics costs, helping customers achieve cost-effective shopping with zero extra logistics expenses.

Shipping Tracking & Order Monitoring

Once your order is dispatched from our warehouse, the system will generate a corresponding logistics tracking record. Customers can monitor the real-time transportation status, transit progress, and delivery update of their packages through the official order query channel on our website. We cooperate with reliable global logistics service providers to realize whole-process traceability of orders, allowing every customer to clearly grasp the delivery progress of their purchased personal care products.

Unified Currency Standard

All shipping-related settlement and order billing on our platform adopts a unified United States Dollar (USD) currency standard. Since our store provides full free shipping services, no shipping-related settlement behaviors will be generated for customer orders. All product pricing and order settlement rules are unified and standardized for global users to ensure fair and consistent service experience.

Shipping Exceptions & Handling

In case of rare abnormal shipping situations such as package transit delay, package loss, or delivery address error caused by objective logistics factors, customers can initiate consultation and application through official channels. Our customer service team will verify the order logistics status in a timely manner and provide standardized solutions in accordance with platform rules to protect customers’ legitimate shopping rights and interests.
Customers are required to provide accurate and complete delivery information during order placement. Any delivery problems caused by incorrect or incomplete address information provided by customers will be handled in accordance with corresponding logistics rules.

Customer Support

If you have any inquiries regarding order processing progress, dispatch time, delivery cycle, logistics tracking, and other shipping-related issues, please contact our professional customer service team via the Contact Us page on our official website. All official contact information including the dedicated service email is displayed on the Contact Us page, and we will provide you with timely and professional after-sales consultation and service support.

Â