Privacy Policy

Introduction

This Privacy Policy explains how we collect, use, store, protect, and manage the personal information of all users and customers who visit and shop on our official website. This policy applies to all visitors, registered users, and customers who purchase facial care, body care, and other personal care products through our platform. We attach great importance to user privacy protection and strictly abide by global privacy protection principles to ensure that all personal data is processed in a safe, legal, transparent and responsible manner. By accessing and using our website, you acknowledge and agree to the terms stated in this Privacy Policy.

Information We Collect

We only collect necessary user information that is required to complete order transactions, provide after-sales services, and optimize user shopping experience. The personal information we may collect includes but is not limited to basic identity information, order information, and delivery information submitted voluntarily by users during account registration and order placement. This primarily includes your name, email address, delivery address, contact information, and payment verification information required for order settlement.
In addition, we may automatically collect non-identifiable browsing data through standard website operation mechanisms, including website access time, browsing pages, product viewing records, device information, and access network environment data. Such information is only used for platform operation analysis, product preference statistics, and website function optimization, and will not be associated with your personal identity information.

How We Use Your Information

All collected user information is only used for legitimate service purposes and will never be used for unauthorized commercial purposes or illegal operations. Firstly, we use your personal and order information to confirm orders, process product shipments, complete delivery arrangements, and provide effective after-sales return and refund services. Secondly, your contact information will be used to reply to your consultation messages, feed back order logistics status, and notify you of order progress and after-sales processing results.
Moreover, we may use aggregated and anonymous browsing data to analyze website operation trends, optimize product display categories, improve website functional experience, and adjust product and service quality to better meet customer shopping needs. All information usage behaviors strictly follow the principle of minimum necessity, and we will only use your information within the scope of service fulfillment.

Information Protection & Data Security

We have established comprehensive technical and management security measures to fully protect your personal data from unauthorized access, disclosure, tampering, loss and illegal use. Our website adopts standard data encryption technology for information transmission and storage to ensure the security of user personal information and order data during network transmission and server storage.
We implement strict internal data management mechanisms, limit the access authority of employee data, and only authorize designated professional personnel to access user information for order processing and customer service work. All personnel with data access qualifications have signed strict confidentiality agreements. We will not arbitrarily disclose, share, sell or lease your personal information to any third-party institutions or individuals without your explicit consent, except for the mandatory requirements of official regulations.

Third-Party Service Disclosure

In the process of website operation and order fulfillment, we may cooperate with third-party service providers, including logistics and distribution service providers, payment settlement institutions, and website operation technical support service providers. These third-party institutions only obtain the user information necessary to complete their corresponding service work and are strictly prohibited from using user data for other purposes.
All cooperative third-party platforms have perfect data security and privacy protection mechanisms. We will sign standardized confidentiality agreements with all cooperative institutions to restrict their data processing behaviors and ensure that your personal information is fully protected in all links of third-party service cooperation.

Information Storage Duration

We will store your personal information only for the time necessary to complete the service purpose and comply with platform operation specifications. After the order is completely closed and the after-sales service period ends, we will regularly clean up and encrypt idle user data. For the information that needs to be retained for transaction record verification and service traceability, we will store it in encrypted form and conduct regular security inspections to ensure data security.

User Rights

You have the right to check, query, confirm and request correction of your personal information stored on our platform. You also have the right to apply for the deletion of your unnecessary personal data within the scope of platform rules. If you have any demands or questions about personal information query, modification, deletion and privacy protection, please contact us through the Contact Us page of the website. Our professional team will respond and process your legitimate demands in a timely manner.

Policy Updates

We reserve the right to adjust and update the content of this Privacy Policy according to platform operation optimization and service upgrade needs. All updated policy contents will be displayed on the official website page in a timely manner. The revised policy will take effect immediately after being published on the website. Your continued use of our website and shopping services after the policy update is deemed as your recognition and acceptance of the latest Privacy Policy terms.

Contact Us

If you have any questions, doubts, suggestions or complaints regarding this Privacy Policy and our personal information processing rules, please submit your consultation through the Contact Us page on our official website. All official contact channels including our dedicated email address are posted on the Contact Us page, and we will provide you with professional and timely reply and processing services.

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