Refund Policy

General Overview

This Refund Policy clearly defines the standardized return and refund rules, eligibility criteria, processing procedures, and service terms applicable to all orders placed on our official website. This policy covers all facial care products, body care products, and other daily care items sold on our platform. We formulate this policy based on the principles of fairness, transparency, and customer priority to protect the legitimate rights and interests of every customer. All refund services provided by our store follow unified global standards for all users, with no regional differentiated rules.

Return and Refund Eligibility

We offer a flexible and customer-friendly return and refund window for all purchased products. Customers are entitled to apply for a return and subsequent refund within 60 days from the date of receiving the ordered goods. Qualified return scenarios include but are not limited to product quality issues, damaged items during transportation, incorrect item delivery, unsatisfactory product experience, and improper product adaptation. All valid return applications submitted within the official time limit will be accepted and reviewed by our professional after-sales team.
To ensure smooth refund processing, all returned products must remain intact, unused, unopened, and in resalable condition unless the products are defective or damaged upon arrival. All original product packaging, accessories, and attachments must be returned together with the items. We reserve the right to reject return applications that do not comply with the return eligibility rules.

Order Shipping & Fee Rules

Our official website implements a full-site free shipping policy for all orders. There are no shipping fees, handling fees, or additional logistics charges for any purchase. For eligible return orders, we follow unified after-sales processing standards. Since all original orders enjoy free shipping benefits, no shipping fee will be deducted from the refund amount during the refund process.
All in-stock orders will be dispatched within 1 to 3 working days after payment confirmation, with a standard global delivery period of 6 to 12 days for all regions. The delivery time will not affect the validity of the 60-day return window, and the return period is uniformly calculated based on the customer’s actual receipt time.

Refund Processing Timeline

After we receive your returned packages and complete official inspection and verification to confirm compliance with return regulations, our after-sales and finance team will initiate the formal refund process. The entire refund processing cycle takes 5 to 10 working days to complete. All refunds will be returned via the original payment channel used for order settlement.
The specific arrival time of the refund may be slightly affected by the processing rules of the customer’s payment institution and bank system, which is beyond our control. We will complete all internal refund operations within the specified time frame and provide official refund records for every completed refund order.

Currency Settlement Standard

All product pricing, order settlement, and refund transactions on our platform are uniformly denominated and processed in United States Dollars (USD). All refund amounts are calculated based on the actual payment amount of the original order, with transparent calculation rules and no hidden deductions. The platform adheres to unified global currency settlement standards to ensure consistent and fair refund services for all international customers.

Application Process for Returns and Refunds

Customers who need to apply for a return and refund shall initiate the application through the official channel of our website and submit relevant order information and return instructions as required. Our customer service team will review your application promptly and provide you with detailed return guidelines, including return address and mailing precautions.
Please ensure that the returned items are properly packaged to avoid secondary damage during transportation. After the return package is delivered to our warehouse, the professional inspection team will check the goods condition, confirm the return qualification, and proceed with the refund process as soon as possible.

Invalid Refund Scenarios

The following situations are not eligible for return and refund services: return applications exceeding the 60-day valid return period; products that have been severely used, damaged, or lost original packaging artificially; products damaged due to improper use and maintenance by customers; returned items missing original accessories and affecting secondary sales; and invalid return applications submitted with false information.

Contact & Support

If you have any questions about return eligibility, refund progress, processing rules, and other related inquiries, please contact our official customer service team through the Contact Us page on our website. All official contact methods including the dedicated service email are displayed on the Contact Us page. Our professional team will provide you with timely, accurate and targeted after-sales support and problem solutions.

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