Customer Service Policy

Overview

This Customer Service Policy outlines the standardized service standards, shopping rules, after-sales guarantees, and service commitments we provide for all customers who purchase personal care products on our official website. All service clauses are formulated based on the principle of fairness, transparency and customer priority, aiming to provide global customers with stable, reliable and high-quality one-stop shopping and after-sales service experience for facial care, body care and other daily care products. All services apply to all orders placed on our platform with unified and consistent execution standards.

Order Processing & Shipping Service

We adhere to efficient and standardized order processing procedures for all valid orders submitted on our website. All in-stock goods will be sorted, packaged and dispatched within 1 to 3 working days after the order is successfully confirmed and payment is verified. We provide unified global delivery services without differentiated distribution standards for different regions. The standard delivery cycle for all orders is 6 to 12 days, covering all international shipping areas supported by the platform.
Our store implements a full-site free shipping policy for all commodities. There are no hidden shipping fees, handling fees or additional logistics charges for any valid order, regardless of the order amount and delivery destination. We cooperate with mature global logistics providers to realize whole-process tracking of package transportation, effectively ensuring the safety and integrity of goods during transportation and stable delivery efficiency.

Payment & Settlement Rules

To unify the global shopping settlement standard, all product pricing, order settlement and fund transactions on our official website are denominated and settled in United States Dollars (USD). All product prices displayed on the page are final settlement prices, with transparent pricing rules and no hidden charges. Customers can complete payment through the official supported payment channels, and the platform will issue a standardized order settlement record for each transaction to ensure the authenticity and traceability of consumption records.

Return & Refund Service Standards

We provide a long-term and user-friendly return guarantee for all products sold on the platform. Customers can initiate a return application within 60 days after receiving the products if they encounter product adaptation problems, unsatisfactory use experience or other reasonable return demands in line with the platform rules. All return applications need to be submitted in accordance with the official standardized process to ensure efficient review and processing.
After we receive and inspect the returned goods to confirm that they comply with the return specifications, our official team will complete the refund review and fund return operation within 5 to 10 working days. The refund will be returned through the original payment channel, and the whole refund process is standardized and transparent. We strictly implement uniform refund standards for all global customers to fully protect consumers’ legitimate shopping rights and interests.

Customer Support & Consultation Service

We provide professional and targeted customer support services for all users. For any questions about product consultation, order inquiry, logistics status, return and refund processing, service rules and business cooperation, customers can obtain official support through the Contact Us page on the website. All official contact methods including the dedicated service email are fully displayed on the Contact Us page, ensuring that users can get convenient and effective consultation channels.
Our professional customer service team is committed to replying to user inquiries in a timely and professional manner, solving customer shopping doubts and service problems efficiently, and continuously optimizing the service experience according to customer feedback.

Service Commitment

We always take standardized service processes, strict quality control and sincere service attitude as the core of customer service. From order placement, logistics delivery to after-sales processing, we implement unified high-standard service specifications for every link. We constantly optimize the service system, improve user shopping experience, and strive to provide every global customer with cost-effective products and reassuring, transparent and standardized full-cycle shopping services.

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